Questions? Answers.
Everything you need to know about PhoneSalad — how it works, billing, and technical support.
Pricing & Billing
How do you determine international calling rates?
Our international rates are calculated based on multiple factors including carrier partnerships and network quality. We work directly with telecom providers worldwide to negotiate the most competitive rates possible, ensuring premium call quality at fair prices.
Are there any hidden fees or charges?
Absolutely not. We believe in complete transparency. The rate displayed is exactly what you'll pay — no connection fees, no service charges, no monthly minimums, and no surprise fees. What you see is what you get.
How is my call time calculated and billed?
Calls are billed per minute based on actual talk time. Partial minutes are rounded up to the next full minute. Your account balance is updated in real-time during the call.
Account & Service
How do I add money to my account?
You can easily top up your account balance through various payment methods including credit/debit cards and Google Pay. Simply log into your account and visit the "Top Up" section for quick and secure payment processing.
What happens if I run out of balance during a call?
The call will automatically disconnect when your balance reaches zero, but you can quickly add funds and continue your conversation.
Is my personal information secure?
We take your privacy and security seriously. All personal data is encrypted and stored securely, and we never share your information with third parties without your explicit consent.
Technical Support
What if I experience poor call quality?
Call quality depends on various factors including your internet connection and the recipient's network. If you experience issues, try checking your internet connection or switching networks. Contact our support team if problems persist.
Can I make calls from anywhere in the world?
Yes! As long as you have a stable internet connection, you can make calls from anywhere. Our service works globally through any modern web browser.
Ready to make cheaper international calls?
Try PhoneSalad — no apps to download, no subscriptions. Just open your browser and start calling at low per-minute rates.